Shipping & Returns


  • All orders are shipped within 3 days.
  • We appreciate your patience and understanding during COVID which is seeing longer than usual postage delays. If you have not received your order within 10 business days please contact us


At PhysiGo we pride ourselves on producing quality reliable products and your customer satisfaction is very important to us. If you receive a faulty product, please return it within 28 days. Upon receipt of your returned product, we will contact you to advise when you can expect a replacement or refund.

To return an item, please send it to:
PhysiGo Australia -1/33 Machinery Street, Darra, Queensland, 4076
Please also include the following items and information with your return:

  • Your name and address
  • Your contact details
  • Proof of purchase
  • Original packaging
  • Advise what the issue is
  • Advise if you would like a refund or exchange

Feel free to contact with any questions.